AI Caller Type ID: More Accurate New Patient Reporting, Without the Key Press
Doctor Genius has a new way to identify who is calling a practice. AI Caller Type ID can accurately identify caller type and sort callers into one of four categories: New Patient, Existing Patient, Non-Patient, or Undetermined. It replaces the interactive voice response (IVR) menu, the recorded prompt, and the button press callers have been asked to complete before reaching the front office.
The reporting itself does not move or change format. The Doctor Genius Portal Dashboard, Inquiry Reports, and Inquiries log continue to show new patient inquiries. What changes is where the classification comes from.
Quick Stats Box
- Four caller types: New Patient, Existing Patient, Non-Patient, Undetermined
- Requires Caller IQ: Which works alongside Doctor Genius call tracking numbers
- Replaces the IVR: No menu and no key press for the caller
- Recording notice: An automated notice plays in place of the IVR greeting
- Accuracy: In DG testing, identifies caller type more accurately than the key press it replaces











