Real-Time Call Insights
Gain immediate visibility into the context of every call. Caller IQ analyzes and tags calls as they happen, so your team understands patient needs without delay, leading to faster, more personalized responses.
Caller IQ
Improve Your
Calls With AI
Caller IQ by Doctor Genius is a cutting-edge, AI-powered solution that transforms how healthcare practices manage patient calls. Using advanced speech recognition, Caller IQ analyzes patient calls instantly, providing valuable insights for improving patient engagement, retention, and overall practice efficiency.
AI-Powered Patient Experience
Call Tracking
Improve Patient Satisfaction
Optimize Staff Workflow
Better patient communication and satisfaction
Intelligent call scoring grabs the data needed for acquiring, engaging, and retaining patients. With metrics demonstrating the outcomes of patient conversations, you can better train teams to make patients happier. Having call scoring at your disposal can also better inform your team on what types of questions they may be missing.
For peace of mind, the Doctor Genius team will conduct all necessary management and technical support so you don’t have to. Also, you can sleep easy knowing that our Caller IQ software is entirely HIPAA compliant, keeping your patient data secure.
Call Indicators
Our unique indicators identify the purpose and urgency of each call, helping you prioritize appointments, follow-up calls, and direct inquiries to the appropriate team members with ease. Caller IQ goes beyond caller ID, revealing quickly what the caller is requesting or has special requirements.
Detailed Call Analytics for Data-Driven Decisions
Caller IQ provides real-time call analytics and reporting to give practices a clear understanding of patient interaction trends. With an interactive dashboard, gain insights on call volume patterns, peak times, and patient concerns to fine-tune your scheduling and patient outreach strategies.
Actionable Call Details
Each call is automatically analyzed to show specific details that influence patient retention, from front office politeness to call outcomes and everything in between. This provides coaching opportunities and helps your team make targeted improvements to ensure every caller receives the attention they deserve.
Enhanced Patient Retention
Caller IQ enables practices to proactively address patient concerns by recognizing and responding to frequent or unresolved issues. By maintaining quality patient interactions, your practice builds trust, encouraging patient loyalty and long-term retention.
Call Summarization
Instead of having to listen to entire calls when reviewing your call history, Caller IQ generates a concisely written summary for every conversation. These summaries can be leveraged to quickly determine patient needs and take quick, decisive actions to address them.
Alerts for Missed Opportunities and Poor Front Office Politeness
When Caller IQ finds missed opportunities and poor front office politeness in your analyzed calls, an alert is sent to your practice. Use these alerts to be more proactive with reducing problematic calls that could be impacting customer relations.
Team Reporting
Receive a detailed report for the phone call performance of all of your practice's agents. With a team leaderboard and an assortment of in-depth metrics, you can highlight the best performers on your team to encourage delivering the best experience for your patients.
Experience Caller IQ
Integrating Caller IQ into your practice is simple and impactful. Start making smarter, faster, and more informed decisions with each patient call. Contact us to see how Caller IQ can transform patient interactions and enhance the operational efficiency of your healthcare practice.
