Sarah Garcia, office manager of South Florida Dentistry in Miami, FL, shares how Doctor Genius has transformed the way their small general dentistry practice operates. Since switching to DG’s all-in-one solution, the team has seen improved efficiency, seamless integration of updates, and a consistent stream of new patients, with 50% of them coming from online sources. Her one word to describe Doctor Genius? “Easy.”
South Florida Dentistry has been serving patients in Miami since 1997, founded by Dr. Valdes-Garcia and her husband, Hector. As office manager, Sarah Garcia oversees the day-to-day systems that keep the practice running smoothly. When she joined the practice four years ago, she noticed something right away: they were using multiple platforms to perform tasks that Doctor Genius could do all in one.
“When I was called by [Doctor Genius], I fell in love with what they did and the ease of use,” Sarah said. That “ease” became a central reason they decided to move forward.
For South Florida Dentistry, ease of use isn’t just a luxury — it’s a necessity. “We can have everybody in our practice be able to fully use the program,” she explained. “That was the biggest point in us onboarding with Doctor Genius.”
"When I was called by [Doctor Genius], I fell in love with what they did and the ease of use."
Sarah notes that DG’s consistent platform improvements have had a lasting impact over time. “They are constantly updating their program and allowing the updates to seamlessly merge into what we already use,” she shared. This has helped the team adapt quickly and avoid disruptions.
More importantly, the results speak for themselves: “We average anywhere between fifteen to twenty new patients a month, and we get about half of those from online. So anywhere between seven to ten, on a monthly basis.”
For a small dental office, this is a significant and steady source of new patient flow, directly attributable to Doctor Genius’s digital marketing efforts.
"We average 15 to 20 new patients a month, and we get about half of those from online."
Sarah also emphasized that Doctor Genius’s intuitive tools make it easy for new staff members to learn the system, even those unfamiliar with digital marketing. “It’s very easy for someone who’s not knowledgeable in this area to use it,” she said. That flexibility pays off when team members need to step in during downtime.
With DG’s tools, they can handle call lists, schedule appointments, follow up on unscheduled treatment, and more — all of which directly impact collections. “That really does impact your collections at the end of the year,” Sarah added.
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"It’s very easy for someone who’s not knowledgeable in this area to use it… and that really does impact your collections"
